FAQ
Can you make a piece in a different material?
We only make pieces in 14k, 18k and silver. Please contact us to discuss your preferences, and we will do our best to bring your vision to life.
Can you create a custom ring for a special occasion?
Yes, we specialize in creating bespoke pieces for special occasions. Please tell us about your ideas via our bespoke page and we’ll collaborate with you to design a truly unique and meaningful piece.
Do you offer gift wrapping?
Yes, we offer gift wrapping for all orders. Simply select the gift wrap option at checkout, and we will ensure your piece arrives beautifully presented.
Can you create a piece in a specific size?
Absolutely. Just contact us.
Where can I experience your jewelry in person?
Our jewelry is currently available online. We occasionally host exclusive events and pop-up shops—please follow us on social media for updates on where you can experience our pieces in person.
Shipping questions
When will my order ship?
Orders for in-stock items will be processed and shipped within 2-3 business days.
For made-to-order pieces, please allow 5-6 weeks for crafting and shipment. Tracking details will be provided once your order is on its way.
Do you ship internationally?
Yes we ship globally.
Please note that customs fees, duties, and taxes are not included at checkout. Any additional fees required by your country to receive your package are the responsibility of the customer.
Can you expedite my order?
If you would like your order expedited we will do our best to accommodate. An additional fee will apply.
Can I pick up my order in NYC or Puerto Rico?
Yes. Depending on the time of year you can pick up your piece in New York City or Puerto Rico. Please contact us for more details.
Returns questions
Full Return Policy
We offer exchanges only within 7 days of receiving your order. Refunds are not available.